Contact Center Assistant - Remote Work

Job Description: Pushkart.ph is seeking a Contact Center Assistant to join our team on a remote, part-time basis in Antipolo, Calabarzon, PH. As an Entry Level position, the Contact Center Assistant will play a crucial role in supporting the contact center operations and ensuring a positive customer experience. The ideal candidate will be independent, adaptable, and possess strong time management and decision-making skills.

Responsibilities: - Provide exceptional customer service through various communication channels such as phone calls, emails, and live chat - Respond to customer inquiries, resolve issues, and escalate complex cases to the appropriate team members - Assist with order management, including tracking and processing orders, and updating customers on their order status - Maintain accurate customer records and documentation in the CRM system - Collaborate with other departments to address customer concerns and improve overall customer satisfaction - Adhere to company policies and procedures to ensure consistent service delivery - Participate in training sessions and professional development activities to enhance job performance

Requirements: - 1 year of experience in a customer service or contact center role preferred - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Proficiency in using CRM systems and other contact center software - Ability to work independently in a remote environment and adapt to changing priorities - Time management skills to handle multiple tasks efficiently - Decision-making skills to resolve customer issues effectively

Benefits: - Paid overtime for eligible hours worked beyond the standard schedule - Training and professional development opportunities to enhance skills and career growth - Employee discounts on company products and services

Working Environment: At Pushkart.ph, we leverage data to inform decisions and drive strategic initiatives. Our contact center team plays a vital role in delivering exceptional service to our customers and contributing to the overall success of the company.

Equal Opportunity Statement: Pushkart.ph is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.