Contact Center Associate - Remote Work

Job Description:

We are looking for a dedicated Contact Center Associate to join our team at Robinsons Land Corporation. As a Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients remotely. This position is part-time and offers the flexibility of remote work.

Responsibilities: - Responding to customer inquiries and resolving issues via phone, email, and chat - Providing accurate and timely information to customers regarding our products and services - Assisting customers with placing orders, tracking shipments, and processing returns - Troubleshooting technical issues and escalating complex problems to the appropriate department - Maintaining customer records and documentation accurately - Meeting and exceeding performance metrics and goals set by the company - Collaborating with team members and other departments to improve customer satisfaction

Requirements: - High school diploma or equivalent - Strong communication skills, both verbal and written - Excellent customer service skills - Adaptable and energetic personality traits - Ability to negotiate effectively with customers - Experience in a customer service or call center role is preferred but not required - Ability to work independently and in a team environment - Must be comfortable using technology and learning new software quickly

Benefits: - Vision insurance - Remote work flexibility - Visa sponsorship for eligible candidates

Working Environment: At Robinsons Land Corporation, we foster an environment where technology is harnessed to drive innovation and efficiency. As a Contact Center Associate, you will have the opportunity to work in a dynamic and supportive team environment.

Equal Opportunity Statement: Robinsons Land Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to Apply: April 9, 2024

If you meet the requirements and are interested in joining our team as a Contact Center Associate, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.