Contact Center Associate - Remote Work

Job Description:

Pushkart.ph is seeking a reliable and passionate Contact Center Associate to join our team on a part-time basis. This position will be remote and based in Davao City, Davao, PH. As an Entry Level Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities: 1. Respond to customer inquiries and issues via phone, email, and chat in a timely and professional manner. 2. Assist customers in placing orders, resolving product or service issues, and providing product recommendations. 3. Maintain a high level of customer satisfaction by addressing customer concerns effectively and efficiently. 4. Utilize emotional intelligence to de-escalate challenging situations and provide empathetic support to customers. 5. Collaborate with other team members to ensure seamless communication and resolution of customer issues. 6. Use problem-solving skills to identify root causes of customer problems and implement solutions. 7. Maintain accurate customer records and log all interactions in the company database. 8. Adhere to company policies and procedures to ensure consistency in customer service delivery.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills in English. 3. Strong emotional intelligence and problem-solving skills. 4. Reliable and passionate about delivering exceptional customer service. 5. Ability to work remotely and independently. 6. Proficiency in Microsoft Office and basic computer skills. 7. Previous customer service experience is a plus but not required.

Benefits: 1. Vision insurance. 2. Free accommodation for remote work. 3. Company transportation for on-site activities.

Working Environment: At Pushkart.ph, we prioritize quality in all aspects of our work, products, and services. We value teamwork, innovation, and customer satisfaction. As a Contact Center Associate, you will be part of a dynamic team dedicated to delivering top-notch customer service and support.

Deadline to Apply: 2024-05-01

Equal Opportunity Statement: Pushkart.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.