Contact Center Manager - Remote Work

Phoenix Petroleum Philippines is seeking a dedicated and experienced Contact Center Manager to join our team in a remote work capacity. As a part-time position with the opportunity for growth, this role requires a seniority level of Associate and a minimum of 5 years of relevant experience.

Responsibilities: 1. Develop and implement strategies to improve the efficiency and effectiveness of the contact center operations. 2. Oversee a team of customer service representatives, ensuring they meet performance targets and provide excellent customer service. 3. Monitor and analyze key performance indicators to identify areas for improvement and take appropriate action. 4. Handle escalated customer inquiries and complaints in a timely and professional manner. 5. Collaborate with other departments to ensure seamless communication and coordination. 6. Implement training programs for contact center staff to enhance their skills and knowledge. 7. Conduct regular performance reviews and provide feedback to team members. 8. Stay up-to-date on industry trends and best practices to maintain a competitive edge.

Requirements: 1. Adaptable personality traits to navigate the dynamic nature of a remote work environment. 2. Resourcefulness to find creative solutions to challenges that may arise. 3. Strong time management skills to prioritize tasks and meet deadlines. 4. Emotional intelligence to effectively manage team dynamics and handle difficult situations. 5. Previous experience in a contact center or customer service management role. 6. Excellent communication and interpersonal skills. 7. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Travel and spending expenses covered - Vision insurance - Life insurance

Working environment: Join our team at Phoenix Petroleum Philippines and achieve success in a high-energy workplace focused on delivering impactful results. We value collaboration, innovation, and continuous improvement to ensure the best possible experience for our customers and employees.

Deadline to apply: 2024-07-03

Equal Opportunity Statement: Phoenix Petroleum Philippines is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where everyone is valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.