Contact Center Manager - Remote Work

Expedock is seeking a passionate and resilient Contact Center Manager to join our team on a part-time basis. This is a remote work opportunity, allowing you to work from the comfort of your own home or preferred location in Makati, NCR, Philippines.

Responsibilities: - Manage and oversee the daily operations of the contact center, including monitoring call center metrics, ensuring high quality customer service, and implementing best practices - Develop and implement strategies to improve efficiency and effectiveness of the contact center operations - Train and mentor contact center staff to ensure they are equipped with the necessary skills and knowledge to provide exceptional customer service - Analyze data and trends to identify areas for improvement and make recommendations for process enhancements - Collaborate with other departments to address customer issues and improve overall customer experience - Handle escalated customer concerns and resolve conflicts in a timely and professional manner

Requirements: - Minimum of 8 years of experience in a contact center or customer service management role - Strong analytical and planning skills - Excellent communication and leadership abilities - Proven track record of achieving and exceeding performance goals - Bachelor's degree in business or related field preferred

Personality Traits: - Passionate about providing outstanding customer service - Resilient in the face of challenges and setbacks

Soft Skills: - Strong analytical skills for data-driven decision-making - Effective planning and time management abilities

Benefits: - Relocation allowance for eligible candidates - Joining Bonus - Employee discounts on company products

Working Environment: At Expedock, we value creativity and innovation. Our working environment is designed to unleash your creativity and celebrate your innovative ideas.

Deadline to Apply: Please submit your application by July 14, 2024.

Equal Opportunity Statement: Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.