Contact Center Representative - Remote Work

Job Description:

Acudeen Technologies is seeking a part-time Contact Center Representative to join our team in Manila, NCR, PH. This is a remote work position with the opportunity for entry-level professionals to gain valuable experience in a fast-paced and dynamic environment. The ideal candidate will possess at least 1 year of experience in customer service or a related field.

Responsibilities: - Handle inbound and outbound calls from customers in a professional and timely manner - Provide accurate information and assistance to customers regarding products and services - Resolve customer complaints and inquiries with empathy and patience - Update customer records and follow up on customer issues as needed - Collaborate with team members to ensure customer satisfaction and retention - Meet established performance metrics for call quality, efficiency, and customer satisfaction

Requirements: - Reliable and adaptable individual with excellent communication skills - Strong planning and problem-solving abilities - Ability to work independently and as part of a remote team - Proficient in using call center software and CRM systems - High school diploma or equivalent required; college degree preferred - Fluency in English and Filipino languages preferred

Benefits: - Gym membership - Parental leave - Remote work flexibility

Working Environment: Acudeen Technologies is a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, innovative, and committed to excellence. As a Contact Center Representative, you will have the opportunity to work with colleagues from different backgrounds and contribute to our mission of empowering businesses through financial technology.

Deadline to Apply: June 21, 2024

Equal Opportunity Statement: Acudeen Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.