Contact Center Specialist - Remote Work

AllCare is seeking a driven and resourceful Contact Center Specialist to join our team remotely in Caloocan, NCR, PH. As a key member of our contact center team, you will be responsible for providing exceptional customer service and support to our clients. This part-time Associate Level position requires a minimum of 4 years of experience in a similar role.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner. - Resolving customer issues and providing solutions to ensure customer satisfaction. - Documenting all customer interactions and maintaining accurate records. - Collaborating with other team members to ensure a seamless customer experience. - Adhering to company policies and procedures at all times.

Requirements: - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and attention to detail. - Ability to handle multiple tasks and prioritize effectively. - Experience in people management is a plus. - Proficiency in Microsoft Office and CRM software. - Availability to work flexible hours as needed.

Benefits: - Dental insurance - Gym membership - Employee discounts - Health and wellness initiatives to promote employee well-being

Equal Opportunity Statement: AllCare is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability.

Application Deadline: May 6, 2024

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply to join our dynamic team at AllCare as a Contact Center Specialist - Remote Work.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.