Contact Center Specialist - Remote Work

Job Description:

Petron Corporation is looking for a Contact Center Specialist to join our remote team in Makati, NCR. As a part-time entry-level position, this role is perfect for individuals with at least 1 year of experience in customer service or related fields. The Contact Center Specialist will primarily be responsible for providing exceptional customer service through phone, email, and chat communications.

Responsibilities: - Handle incoming customer inquiries and complaints with professionalism and empathy - Provide accurate and timely information to customers regarding products, services, and promotions - Resolve customer issues efficiently and escalate to higher management when necessary - Document all customer interactions in the company's database accurately - Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores - Collaborate with other team members to improve processes and customer experience - Stay up-to-date on product knowledge and company policies

Requirements: - Resourceful and driven personality traits - Strong leadership and persuasion skills - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficient in MS Office and CRM software - High school diploma or equivalent required, college degree preferred

Benefits: - Parental leave for eligible employees - Company-provided equipment for remote work - Disability insurance coverage

Working Environment: At Petron Corporation, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing top-notch customer service and creating positive experiences for all our clients.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Petron Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.