Contact Center Specialist - Remote Work

Job Description:

Peddlr is seeking a Contact Center Specialist to join our team on a part-time, remote basis. As an Entry Level Contact Center Specialist, you will be responsible for providing excellent customer service and support to our clients. This position is ideal for energetic and hardworking individuals who possess strong critical thinking and negotiation skills.

Responsibilities: - Answer incoming calls and respond to customer inquiries - Resolve customer issues in a timely and professional manner - Provide product information and assistance to customers - Process orders, returns, and exchanges - Maintain accurate customer records and documentation - Escalate complex issues to the appropriate team members - Meet or exceed KPIs for call resolution and customer satisfaction - Continuously improve customer service skills through training and development opportunities

Requirements: - Strong communication skills, both verbal and written - Ability to work effectively in a fast-paced, team-oriented environment - Excellent problem-solving abilities - High school diploma or equivalent - Must have access to a reliable internet connection and a quiet workspace - Previous customer service experience is a plus, but not required

Benefits: - Travel opportunities for top performers - Dental insurance coverage - Paid Time Off (PTO) for part-time employees - Opportunity for advancement within the company

Working Environment: At Peddlr, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a proactive mindset. Our remote work opportunities allow employees the flexibility to work from anywhere while still being part of a dynamic and collaborative team.

Equal Opportunity Statement: Peddlr is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Apply now to join our team as a Contact Center Specialist and be part of a company that values your energy, hard work, and dedication to providing exceptional customer service. Deadline to apply is June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.