Customer Care Assistant - Remote Work

Job Description:

Ayala Corporation is seeking a Customer Care Assistant to join our team on a remote, part-time basis. As a Customer Care Assistant, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and professional manner. This position is at the Associate Level, requiring a minimum of 3 years of experience in a customer service role.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with product information, order status, billing inquiries, and other customer service-related issues. 3. Keep accurate and detailed records of customer interactions and transactions. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Identify and escalate any customer issues or trends to the appropriate department for resolution. 6. Stay up-to-date on company products, services, and policies to provide accurate information to customers. 7. Meet and exceed customer satisfaction goals and key performance indicators.

Requirements: 1. Adaptable and energetic personality traits. 2. Strong project management and analysis skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficient in Microsoft Office and customer service software. 6. High school diploma or equivalent required, associate's or bachelor's degree preferred. 7. Ability to work remotely and provide own equipment. 8. Must be available to work flexible hours.

Benefits: 1. Free food provided during work hours. 2. Travel and spending expenses covered for remote work-related activities. 3. Gym membership reimbursement. 4. Opportunity to be part of a company that pioneers change and sets industry benchmarks.

Equal Opportunity Statement: Ayala Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 4, 2024.

Join our team and make a difference in the lives of our customers! Apply now to become a Customer Care Assistant with Ayala Corporation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.