Customer Care Assistant - Remote Work

Job Description:

We are looking for a Customer Care Assistant to join our remote team at San Miguel Corporation in Parañaque, NCR, PH. As a Customer Care Assistant, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and friendly manner - Resolve customer issues and complaints in a timely and efficient manner - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to provide the best possible customer service experience - Stay up to date on product knowledge and industry trends - Identify and implement process improvements to enhance the customer experience - Meet and exceed customer satisfaction goals

Requirements: - Resourceful and driven with a strong desire to help others - Excellent time management skills and the ability to prioritize tasks effectively - Strong people management skills with the ability to handle difficult situations with empathy and understanding - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and CRM software - Ability to work independently and as part of a team - High school diploma or equivalent

Benefits: - Free accommodation for remote work - Gym membership - Paid Time Off (PTO)

Working Environment: At San Miguel Corporation, we are dedicated to understanding and exceeding customer expectations. Our team is committed to delivering exceptional service and support to our clients, and we are looking for individuals who share our passion for customer care.

Equal Opportunity Statement: San Miguel Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We welcome and encourage diversity in our workforce.

Deadline to apply: July 12, 2024

If you believe you have what it takes to excel in this role, we encourage you to apply and be a part of our dynamic customer care team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.