Customer Care Specialist - Remote Work

Expedock is currently seeking a part-time Customer Care Specialist to join our team on a remote basis. As an Associate Level employee, the ideal candidate will have at least 2 years of experience in customer service and possess the personality traits of confidence and independence. Additionally, strong soft skills in teamwork and time management are essential for success in this role.

Responsibilities: - Handle incoming customer inquiries and provide timely and accurate resolutions - Assist customers with product information, order status, and issue resolution - Maintain customer records and update information as needed - Collaborate with other team members to ensure a seamless customer experience - Meet and exceed customer satisfaction goals and metrics - Participate in ongoing training and professional development opportunities

Requirements: - Minimum of 2 years of experience in customer service or a related field - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Ability to work independently and remain confident in challenging situations - Proficient with Microsoft Office Suite and CRM systems - Availability to work part-time hours, with flexibility for occasional overtime

In return for your hard work and dedication, we offer a competitive benefits package including training and professional development opportunities, paid overtime, and visa sponsorship. At Expedock, we value work-life balance and employee well-being, creating a positive and supportive working environment for all team members.

Deadline to apply for this position is May 6, 2024. Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.