Customer Service Assistant - Remote Work

Responsibilities: 1. Provide exceptional customer service via phone, email, and online chat channels. 2. Resolve customer inquiries and issues in a timely and efficient manner. 3. Assist customers with product information, pricing, and order processing. 4. Maintain a high level of professionalism and empathy in all customer interactions. 5. Collaborate with other team members to ensure seamless customer service delivery. 6. Keep detailed records of customer interactions and transactions. 7. Provide feedback to the Customer Service Supervisor on customer trends and issues. 8. Help identify areas for process improvement and contribute to enhancing the overall customer experience.

Requirements: 1. At least 2 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and the ability to think on your feet. 4. Ability to work independently and prioritize tasks effectively. 5. Proficient in using customer service software and computer applications. 6. Resourceful and adaptable in a fast-paced, remote work environment. 7. Demonstrated leadership skills and creativity in finding solutions. 8. Must have a dedicated home office setup with a reliable internet connection. 9. Willingness to work part-time hours with flexibility in scheduling. 10. Must exhibit a positive attitude and a commitment to customer satisfaction.

Benefits: - Dental insurance - Company-provided equipment - Medical coverage

Working Environment: At Ayala Land, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional service and creating positive experiences for our customers.

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Ayala Land is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.