Customer Service Assistant - Remote Work

Fetch Valet is seeking a highly motivated and adaptable Customer Service Assistant to join our remote team in Quezon City, NCR, PH. As a part-time Associate Level position, the ideal candidate should have a minimum of 2 years of experience in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, order status, and issue resolution - Process orders, returns, and exchanges accurately and efficiently - Maintain customer records and update account information as needed - Collaborate with other departments to ensure a seamless customer experience - Monitor customer satisfaction and provide feedback to the management team

Requirements: - Strong communication skills and ability to empathize with customers - Excellent problem-solving skills and attention to detail - Proficiency in MS Office and CRM software - Prior experience working remotely is preferred - Adaptability to changing priorities and high-pressure situations - Resilience to handle difficult customers and challenging situations - Presentation skills to effectively communicate with customers and colleagues - Analytical skills to evaluate customer data and identify trends

Benefits: - Disability insurance - Parental leave - Retirement plan

Working environment: At Fetch Valet, we value ongoing learning and development. We encourage our employees to take advantage of opportunities for personal and professional growth. Our remote team members are provided with the necessary tools and resources to succeed in their roles.

Deadline to apply: Interested candidates should submit their applications by June 12, 2024.

Equal opportunity statement: Fetch Valet is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.