Customer Service Associate - Remote Work

Job Description:

San Miguel Corporation is seeking a passionate and independent Customer Service Associate to join our team on a remote part-time basis in Antipolo, Calabarzon, PH. As an Associate Level position, we require a minimum of 4 years of experience in customer service or a related field. The ideal candidate will possess excellent project management and negotiation skills, along with a strong ability to prioritize understanding and empathy in all interactions.

Responsibilities: - Respond to customer inquiries promptly and professionally through various communication channels (phone, email, chat) - Resolve customer complaints and issues in a timely and effective manner - Provide product information and assistance to customers - Collaborate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Meet and exceed customer service goals and targets - Stay up-to-date on company products, services, and policies

Requirements: - 4+ years of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong project management and negotiation skills - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required, college degree preferred

Benefits: - Remote work opportunity - Parental leave - Travel & spending expenses - Vision insurance

Working Environment: At San Miguel Corporation, we prioritize understanding and empathy in all interactions. Our team values diversity and inclusivity, creating a safe and supportive working environment for all employees.

Equal Opportunity Statement: San Miguel Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: 2024-05-06

Join our team and make a difference in the lives of our customers! Apply now to become a Customer Service Associate with San Miguel Corporation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.