Customer Service Manager - Remote Work

Monde Nissin is seeking a dedicated and hardworking Customer Service Manager to join our team in a remote work position based in Quezon City, NCR, PH. As a part-time position at a mid-to-senior level, this role requires a minimum of 8 years of experience in customer service management.

Responsibilities: 1. Oversee and manage the customer service team to ensure high levels of customer satisfaction 2. Develop and implement customer service policies and procedures 3. Handle escalated customer complaints and issues in a timely and effective manner 4. Monitor and analyze customer service KPIs and metrics to identify areas for improvement 5. Conduct regular training and coaching sessions for customer service representatives 6. Collaborate with other departments to ensure a seamless customer experience 7. Stay up-to-date on industry trends and best practices in customer service 8. Plan and implement strategies to increase customer retention and loyalty

Requirements: 1. Bachelor's degree in Business Administration or related field 2. Proven experience as a Customer Service Manager or similar role 3. Strong leadership skills and the ability to motivate and inspire a team 4. Excellent communication and interpersonal skills 5. Proficiency in CRM systems and Microsoft Office Suite 6. Ability to work independently and remotely 7. Teamwork and cooperation skills 8. Ability to multitask and prioritize in a fast-paced environment

Personality traits: hardworking, dedicated Soft skills: teamwork, cooperation

Benefits: 1. Free accommodation for remote work 2. Joining bonus upon successful onboarding 3. Travel opportunities for training and team-building activities

Working environment: At Monde Nissin, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to thrive and succeed.

Deadline to apply: 2024-04-17

Equal opportunity statement: Monde Nissin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.