Customer Service Manager - Remote Work

Job Description:

Meralco, a leading electric utility company based in Quezon City, NCR, PH, is currently seeking a Customer Service Manager to join our team on a part-time basis. This role offers the flexibility of remote work, allowing you to work from the comfort of your own home.

Responsibilities: 1. Manage a team of customer service representatives to ensure high levels of customer satisfaction. 2. Develop and implement customer service policies and procedures. 3. Handle escalated customer inquiries and complaints with professionalism and empathy. 4. Analyze customer feedback and data to identify areas for improvement. 5. Train and onboard new customer service team members. 6. Monitor team performance and provide feedback for continuous development. 7. Collaborate with other departments to ensure a seamless customer experience. 8. Drive initiatives to increase customer loyalty and retention.

Requirements: 1. 7+ years of experience in customer service or related field. 2. Proven track record of managing a team and achieving key performance metrics. 3. Passionate and driven individual with strong leadership skills. 4. Excellent analytical skills to interpret data and make informed decisions. 5. High emotional intelligence to effectively deal with diverse customer interactions. 6. Proficiency in Microsoft Office and customer service software. 7. Strong communication and interpersonal skills.

Benefits: 1. Paid sick leave to ensure your well-being. 2. Travel and spending expenses to support your work needs. 3. Paid overtime for any additional hours worked.

Working Environment: At Meralco, we thrive in an environment that embraces and navigates change seamlessly. We are looking for a Customer Service Manager who can adapt to evolving customer needs and market trends.

Equal Opportunity Statement: Meralco is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified candidates are encouraged to apply.

Deadline to Apply: June 29, 2024

If you meet the requirements and are excited about the opportunity to lead a remote customer service team at Meralco, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.