Customer Service Officer - Remote Work

Job Description:

HealthNow is seeking a dynamic and energetic Customer Service Officer to join our team remotely in Davao City, PH. As an Associate Level Customer Service Officer, you will be responsible for providing exceptional customer service to our clients and supporting them with any inquiries or issues they may have. This part-time position requires a minimum of 2 years of experience in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with account management, billing inquiries, and technical support - Identify and escalate priority issues to the appropriate teams - Proactively identify opportunities to improve the customer experience - Collaborate with other team members to ensure a cohesive customer service approach - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies

Requirements: - 2+ years of experience in customer service - Energetic and motivated personality - Strong communication and interpersonal skills - Ability to work independently and in a team environment - Proven track record of providing excellent customer service - Proficiency in using customer service software and productivity tools - Innovation and problem-solving skills - Ability to thrive in a remote work environment

Benefits: - Parental leave - Travel opportunities - Joining Bonus

Working Environment: At HealthNow, we embrace a culture that challenges norms and encourages bold thinking. Our team members are encouraged to collaborate, innovate, and push boundaries to provide the best possible experience for our customers.

Equal Opportunity Statement: HealthNow is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-07

Don't miss the opportunity to join our team and make a difference in the lives of our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.