Customer Success Assistant - Remote Work

Job description:

AIDE Home Health Care is currently seeking a dedicated and proactive Customer Success Assistant to join our team. This is a remote work position based in Pasig, NCR, with part-time hours. As an Associate Level role, we are looking for individuals with at least 2 years of experience in a similar position.

Responsibilities: 1. Communicate with customers via phone, email, and chat to ensure their satisfaction with our services 2. Provide timely and accurate responses to customer inquiries and issues 3. Assist in resolving customer complaints and escalating to the appropriate team members when necessary 4. Analyze customer feedback and trends to identify areas for improvement 5. Work independently to manage a high volume of customer interactions effectively 6. Collaborate with the Customer Success team to enhance customer experience and retention 7. Document customer interactions and maintain accurate records in our CRM system

Requirements: 1. Hardworking and able to thrive in a fast-paced environment 2. Ability to work independently and take initiative to solve problems 3. Strong analytical and critical thinking skills 4. Excellent communication and interpersonal skills 5. Proficiency in MS Office and CRM software 6. Ability to prioritize tasks and meet deadlines

Benefits: 1. Visa sponsorship for qualified candidates 2. Free food provided during working hours 3. Paid overtime opportunities

Working environment: At AIDE Home Health Care, we promote equality and fairness for all employees. We strive to create a supportive and inclusive work environment where every team member can thrive and succeed.

Deadline to apply: June 1, 2024

Equal opportunity statement: AIDE Home Health Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.