Customer Success Associate - Remote Work

Job Description:

Workbean is seeking a dedicated and resilient Customer Success Associate to join our team on a part-time basis. As a remote worker, you will be responsible for ensuring that our customers have a positive experience with our products and services. This role requires a minimum of 3 years of experience in a customer-facing role.

Responsibilities: - Build strong relationships with customers to understand their needs and address any issues they may have - Provide timely and accurate responses to customer inquiries via email, phone, and chat - Collaborate with internal teams to resolve customer concerns and improve the overall customer experience - Analyze customer feedback and data to identify trends and provide insights to the rest of the team - Assist with customer onboarding and training to ensure successful implementation of our products - Monitor customer usage and engagement to identify opportunities for upselling or cross-selling

Requirements: - Bachelor's degree in Business, Marketing, or a related field - 3+ years of experience in a customer-facing role - Strong persuasion and communication skills - Excellent analytical abilities to interpret data and make informed decisions - Ability to work independently and prioritize tasks effectively - Familiarity with CRM software and helpdesk systems - Comfortable working remotely and managing your own schedule

Personality Traits: - Dedication to providing exceptional customer service - Resilience in handling difficult situations and resolving conflicts

Soft Skills: - Persuasion to influence customers and drive outcomes - Analysis to interpret data and make informed decisions

Benefits: - Travel opportunities for team meetings and conferences - Company-provided equipment to support your remote work - Dental insurance for your health and well-being

Working Environment: At Workbean, we prioritize building strong connections with our colleagues and treat each other like an extended family. You will be part of a supportive team that values collaboration and encourages personal growth.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: Workbean is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.