Customer Success Associate - Remote Work

Job Description:

ABS-CBN Corporation is seeking a dedicated and passionate Customer Success Associate to join our team on a remote, part-time basis. As a member of the Customer Success team, you will be responsible for ensuring our customers have a positive experience with our products and services. This role requires excellent communication skills, attention to detail, and a strong focus on customer satisfaction.

Responsibilities:

- Develop and maintain strong relationships with customers to understand their needs and provide solutions - Answer customer inquiries via email, phone, or chat in a timely and professional manner - Collaborate with internal teams to resolve customer issues and escalate as needed - Analyze customer feedback and data to identify trends and propose improvements - Assist in the onboarding process for new customers and provide ongoing support and guidance - Proactively reach out to customers to ensure they are utilizing our products and services effectively

Requirements:

- 4 years of experience in a customer-facing role - Strong written and verbal communication skills - Ability to analyze customer needs and provide appropriate solutions - Demonstrated ability to work collaboratively with cross-functional teams - Proficiency in Microsoft Office and CRM software - Experience working remotely and managing time effectively - Bachelor's degree in a related field preferred

Personality Traits:

- Dedicated - Passionate

Soft Skills:

- Analysis - Cooperation

Benefits:

- Paid sick leave - Paid Time Off (PTO) - Relocation allowance

Working Environment:

At ABS-CBN Corporation, we are committed to promoting equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone can thrive and succeed.

Equal Opportunity Statement:

ABS-CBN Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-07

If you meet the requirements for this position and are passionate about providing exceptional customer service, we encourage you to apply to join our team at ABS-CBN Corporation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.