Customer Success Officer - Remote Work

Job Description:

We are looking for a Customer Success Officer to join our team at Gcash, a leading financial technology company based in Quezon City, NCR, PH. This position is part-time and entry-level, with the opportunity for growth within the company. The ideal candidate will have at least 1 year of experience in a customer-facing role, and possess the personality traits of adaptability and confidence.

Responsibilities: - Engage with customers to provide support and troubleshoot any issues they may be facing with our product or services - Build strong relationships with customers to ensure their satisfaction and retention - Develop and implement strategic plans to enhance the customer experience and drive customer loyalty - Communicate effectively with customers through various channels, including phone, email, and live chat - Collaborate with cross-functional teams to address customer needs and improve our products and services - Monitor customer feedback and analyze data to identify trends and opportunities for improvement

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Strong communication skills and the ability to effectively interact with customers and colleagues - Experience in strategic planning and problem-solving - Ability to adapt quickly to changing circumstances and prioritize tasks effectively - Proficiency in Microsoft Office and customer relationship management software - Experience working in a remote or virtual environment is a plus - Knowledge of financial technology and the banking industry is a plus

Benefits: - Life insurance coverage - Free accommodation options - Employee discounts on company products and services

Working Environment: At Gcash, we thrive in an environment that embraces and navigates change seamlessly. We value creativity, collaboration, and innovation in everything we do. Our team is dedicated to providing the best possible experience for our customers, and we are looking for individuals who share our passion for excellence.

Deadline to Apply: 2024-04-26

Equal Opportunity Statement: Gcash is an equal opportunity employer and we welcome applicants from all backgrounds. We value diversity and inclusion in our workforce and are committed to creating a workplace where all employees feel respected and valued. We do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.