Customer Success Specialist - Remote Work

Job Description:

Advance, a cutting-edge technology company, is seeking a motivated and independent Customer Success Specialist to join our remote team in Makati, NCR, Philippines. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer success.

Responsibilities: - Provide exceptional support to our customers through various channels, such as emails, phone calls, and social media. - Build and maintain strong relationships with customers to ensure their satisfaction and loyalty. - Serve as a liaison between customers and internal teams to address and resolve any issues or concerns. - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling. - Proactively identify trends and patterns in customer feedback to improve our products and services.

Requirements: - Strong motivation to succeed and willingness to work independently in a remote setting. - Excellent cooperation skills to work effectively with cross-functional teams. - Demonstrated leadership traits to take ownership of customer success initiatives. - Exceptional communication skills, both written and verbal. - Ability to multitask and prioritize workload efficiently.

Benefits: - Employee discounts on company products and services. - Parental leave for new parents to spend quality time with their families. - Disability insurance coverage for unexpected situations.

Working Environment: At Advance, we prioritize quality in all aspects of our work, from our products to our services. We value collaboration and innovation, and strive to create a positive and inclusive work environment for all our employees.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Advance is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or any other characteristic protected by law. We believe in creating a diverse and inclusive workplace where everyone can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.