Customer Support Assistant - Remote Work

Job Description:

Lazada Philippines is seeking a proactive and customer-focused Customer Support Assistant to join our team. This is a remote work position based in Manila, NCR, Philippines. As a part-time role, the Customer Support Assistant will support our customers with their inquiries and concerns through various communication channels.

Responsibilities: 1. Respond to customer inquiries and provide appropriate solutions in a timely manner. 2. Maintain a high level of professionalism and customer service while handling all customer interactions. 3. Process customer orders, returns, and exchanges accurately. 4. Collaborate with other team members to resolve complex customer issues. 5. Document customer interactions and feedback to improve our services. 6. Stay up-to-date with product information and promotions to assist customers effectively. 7. Adhere to company policies and procedures at all times. 8. Handle escalated customer complaints with empathy and professionalism.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Confidence and motivation to excel in a fast-paced remote work environment. 3. Strong problem-solving skills and strategic planning abilities. 4. Excellent communication skills in both written and verbal forms. 5. Ability to multitask and prioritize tasks efficiently. 6. Proficiency in using customer support software and tools. 7. High school diploma or equivalent. 8. Flexible schedule to accommodate work hours.

Personality Traits: Confident, motivated

Soft Skills: Problem-solving, strategic planning

Benefits: - Paid overtime for extra hours worked - Paid sick leave for unforeseen circumstances - Free accommodation for remote work setup

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. As a Customer Support Assistant at Lazada Philippines, you will have the opportunity to grow and develop in a dynamic work environment.

Application Deadline: June 29, 2024

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer committed to creating a diverse and inclusive work environment. We value and celebrate the uniqueness of every individual and do not discriminate based on race, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.