Customer Support Associate - Remote Work

Job Description: NextPay, a leading payment solutions company, is seeking a dedicated and resourceful Customer Support Associate to join our team on a part-time basis. This position allows for remote work, providing flexibility and convenience for the right candidate. As an Entry Level Customer Support Associate, you will be responsible for providing top-notch customer service to our clients, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate information regarding our products and services - Assist customers with account setup, troubleshooting, and general support issues - Escalate complex issues to the appropriate department - Ensure customer satisfaction by following up on inquiries and resolving issues promptly - Collaborate with colleagues worldwide to provide a seamless customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong time management and decision-making skills - Ability to work independently and as part of a team - Dedicated to providing outstanding customer support - Resourceful in finding solutions to customer issues - Knowledge of payment solutions or financial services is a plus

Benefits: - Remote work flexibility - Vision insurance - Disability insurance

Equal Opportunity Statement: NextPay is an equal opportunity employer and encourages a diverse and inclusive work environment. We welcome applications from candidates of all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability.

If you are passionate about providing excellent customer support and have the necessary skills and experience, we invite you to apply for the Customer Support Associate position at NextPay. Deadline to apply is April 9, 2024. We look forward to welcoming you to our global village team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.