Customer Support Associate - Remote Work

Job Description:

MetroMart is seeking a dedicated and resourceful Customer Support Associate to join our team on a part-time basis. As a remote work position, you will have the flexibility to work from the comfort of your own home in Pasig, NCR, PH. The ideal candidate will have at least 3 years of experience in customer support and possess strong problem-solving and analytical skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints with a high level of accuracy and efficiency - Provide product information, pricing, and technical support to customers - Process orders, returns, and exchanges using our internal systems - Collaborate with other team members to address complex customer inquiries - Maintain accurate and up-to-date customer records and communication logs - Identify trends in customer inquiries and provide feedback to management for process improvement

Requirements: - 3+ years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong problem-solving and analytical abilities - Resourceful and dedicated work ethic - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer relationship management (CRM) software - High school diploma or equivalent required; bachelor's degree preferred

Benefits: - Gym membership - Paid Time Off (PTO) - Remote work flexibility

Working Environment: MetroMart offers a flexible working environment that prioritizes efficiency and adaptability. Our team is dedicated to providing exceptional customer service and support while fostering a collaborative and inclusive work culture.

Equal Opportunity Statement: MetroMart is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to promoting an environment where all employees feel valued, respected, and supported. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.