Customer Support Associate - Remote Work

Job Description:

Homebase, a leading e-commerce company, is seeking a highly motivated Customer Support Associate to join our team on a part-time basis with the opportunity for remote work. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via email, chat, or phone - Providing information about products, services, and policies - Resolving customer issues and ensuring customer satisfaction - Escalating complex problems to higher-level support teams - Maintaining accurate customer records and communication logs - Collaborating with other team members to improve overall customer experience - Participating in training and development programs to enhance job performance - Providing feedback to the management team to improve processes and procedures

Requirements: - Independent and self-motivated - Driven to succeed and exceed customer expectations - Excellent communication and interpersonal skills - Strong persuasion skills to influence customer decisions - High emotional intelligence to effectively handle challenging situations - Ability to multitask and prioritize tasks effectively - Proficient in using Microsoft Office and other relevant software - Previous customer service experience is a plus but not required

Benefits: - Free accommodation for remote work - Travel opportunities to attend company events and training - Remote work flexibility to work from anywhere in Davao City

Working Environment: At Homebase, we believe in promoting equality and fairness for all employees. We are committed to creating a supportive and inclusive work environment where every team member is valued and respected.

Deadline to Apply: Please submit your application by June 7, 2024.

Equal Opportunity Statement: Homebase is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.