Customer Support Manager - Remote Work

Job Description:

Silverworks, a leading jewelry company based in Taguig, NCR, PH, is seeking a motivated and experienced Customer Support Manager to join our team on a part-time, remote work basis. The ideal candidate will have at least 8 years of experience in customer support and a proven track record of success.

Responsibilities: - Manage and lead a team of remote customer support representatives - Develop and implement customer support strategies and processes - Monitor customer support performance metrics and make adjustments as needed - Handle escalated customer issues and provide solutions in a timely manner - Train and onboard new customer support team members - Collaborate with other departments to ensure a seamless customer experience - Stay updated on industry trends and best practices in customer support

Requirements: - Bachelor's degree in business or a related field - 8+ years of experience in customer support, with at least 2 years in a leadership role - Proven track record of exceeding customer satisfaction goals - Excellent communication and interpersonal skills - Confident and resourceful personality traits - Strong leadership and analysis skills - Ability to work independently and in a team environment - Experience working in a remote setting is a plus

Benefits: - Vision insurance - Travel opportunities - Free accommodation for work-related travel

Working Environment: At Silverworks, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and we strive to create a supportive and inclusive work environment for all team members.

Deadline to Apply: April 27, 2024

Equal Opportunity Statement: Silverworks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.