Customer Support Manager - Remote Work

Job description:

Emperador Distillers Inc. is seeking a passionate and adaptable Customer Support Manager to join our team on a part-time basis, working remotely from Cebu, Central Visayas, PH. As an Associate-level position, we are looking for a candidate with at least 5 years of experience in customer support or a related field.

Responsibilities: 1. Manage a team of customer support representatives to ensure excellent customer service. 2. Develop and implement customer service policies and procedures. 3. Monitor customer interactions and provide coaching and feedback to team members. 4. Handle escalated customer issues and resolve them in a timely and professional manner. 5. Collaborate with other departments to improve the overall customer experience. 6. Analyze customer feedback and data to identify opportunities for improvement. 7. Prepare and present reports on customer service metrics and trends.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Excellent communication and interpersonal skills. 3. Strong project management skills. 4. Experience with customer service software and CRM tools. 5. Ability to work independently and manage a remote team effectively. 6. Presentation skills.

Benefits: 1. Remote work flexibility. 2. Training & professional development opportunities. 3. Company transportation.

Working environment: At Emperador Distillers Inc., we encourage a culture of ongoing learning and development for personal and professional growth. We strive to create a supportive and inclusive work environment where employees can thrive.

Deadline to apply: April 27, 2024

Equal opportunity statement: Emperador Distillers Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.