Customer Support Manager - Remote Work

Job Description: Great Deals E-commerce Corporation is seeking a highly skilled and experienced Customer Support Manager to join our team on a part-time basis. This is a remote work position, allowing you the flexibility to work from the comfort of your own home. As a mid-to-senior level professional with at least 6 years of experience in customer support management, you will play a crucial role in ensuring our customers receive top-notch service and support.

Responsibilities: - Manage a team of customer support representatives to deliver exceptional service to our customers - Develop and implement customer support strategies to enhance customer satisfaction and loyalty - Monitor customer support metrics and KPIs to identify areas for improvement - Train and coach customer support team members to improve their performance and skills - Handle escalated customer issues and provide timely resolutions - Collaborate with cross-functional teams to streamline processes and improve customer experience - Conduct regular performance evaluations and feedback sessions with team members - Stay up-to-date on industry best practices and trends in customer support

Requirements: - 6+ years of experience in customer support management - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Motivated and driven personality traits - Proficiency in planning and negotiation skills - Ability to work independently and as part of a team - Flexibility to work remotely and adapt to changing work environments - Experience working in an e-commerce or retail industry is a plus

Benefits: - Paid overtime - Remote work flexibility - Company transportation for onsite meetings or events

Working Environment: Join our dynamic team at Great Deals E-commerce Corporation and be part of a group that leads the industry through cutting-edge ideas and solutions. We offer a collaborative and inclusive work environment where your ideas and contributions are valued.

Equal Opportunity Statement: Great Deals E-commerce Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status.

Deadline to apply: May 18, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.