Customer Support Manager - Remote Work

Job Description:

BeamAndGo is seeking a dynamic Customer Support Manager to join our team on a part-time, remote basis. As the Customer Support Manager, you will be responsible for leading and managing a team of customer support representatives to ensure the highest level of service to our clients. This role requires a high level of organization, communication, and problem-solving skills. The ideal candidate will be resilient, confident, and possess strong presentation and planning skills.

Responsibilities: - Manage a team of customer support representatives, including hiring, training, and performance evaluations - Develop and implement customer support strategies to enhance customer satisfaction and retention - Monitor and analyze customer support metrics to identify trends and areas for improvement - Handle escalated customer inquiries and provide timely resolution - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 8 years of experience in customer support or a related field - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Ability to prioritize and manage multiple tasks efficiently - Experience with CRM systems and customer support tools - Bachelor's degree in a related field preferred

Benefits: - Paid Time Off (PTO) - Dental insurance - Free accommodation

Working Environment: At BeamAndGo, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is passionate about helping our clients achieve their goals and we support each other in reaching our full potential.

Equal Opportunity Statement: BeamAndGo is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.