Customer Support Officer - Remote Work

Expedock is seeking a passionate and reliable Customer Support Officer to join our team on a part-time remote basis. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and helping to maintain our high standards of quality in all aspects of our work.

Responsibilities: - Responding to customer inquiries via email, chat, and phone in a timely and professional manner - Providing technical support and troubleshooting assistance to customers - Ensuring customer satisfaction by handling and resolving customer complaints effectively - Collaborating with other team members to improve customer support processes and procedures - Maintaining accurate records of customer interactions and transactions - Assisting in training new customer support team members

Requirements: - 4 years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Cooperates well with others and demonstrates leadership skills - Comfortable working in a remote environment - Proficient in using customer support software and tools

Personality traits: passionate, reliable Soft skills: cooperation, leadership

Benefits: - Paid sick leave - Remote work flexibility - Medical coverage

Working environment: - Prioritize quality in all aspects of work, products, and services

Deadline to apply: 2024-06-07

Equal Opportunity Statement: Expedock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.