Customer Support Officer - Remote Work

Grab Philippines, a leading technology company in the transportation industry, is seeking a dynamic and driven Customer Support Officer to join our team on a part-time basis. This is a remote work position based in Manila, NCR, PH.

Responsibilities: - Provide exceptional customer service and support to Grab users through various channels such as phone, email, and chat - Address customer inquiries, issues, and complaints in a timely and professional manner - Troubleshoot technical problems and provide solutions to users - Collaborate with other departments to escalate and resolve complex customer issues - Stay up to date on Grab's products, services, and policies to provide accurate information to customers - Analyze customer feedback and data to identify trends and areas for improvement - Assist in creating and updating customer support documentation and resources - Maintain a positive and customer-focused attitude at all times

Requirements: - Bachelor's degree in a related field - Minimum of 4 years of experience in customer support or a similar role - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving abilities - Ability to work independently and as part of a team - Energetic and driven personality traits - Proficiency with technology and the ability to quickly learn new systems - Ability to analyze data and make informed decisions - Experience in the transportation or technology industry is a plus

Benefits: - Disability insurance - Gym membership - Profit sharing - Opportunity for growth and advancement within the company

Working environment: At Grab Philippines, we promote equality and fairness for all employees. We strive to create a diverse and inclusive work environment where everyone feels valued and respected.

Deadline to apply: July 3, 2024

Equal opportunity statement: Grab Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.