Customer Support Officer - Remote Work

Job Description:

Globe Telecom is seeking a passionate and resilient Customer Support Officer to join our team on a part-time basis. As a remote worker based in Pasig, NCR, PH, you will be responsible for providing top-tier customer support to our valued clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Resolve customer issues and provide solutions that meet their needs and exceed their expectations. 3. Communicate effectively with customers to ensure a positive experience and brand loyalty. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to improve customer support processes and procedures. 6. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. Minimum of 4 years of experience in customer support or a related field. 2. Excellent people management skills with the ability to handle challenging situations with professionalism. 3. Attention to detail and strong organizational skills. 4. Passion for providing exceptional customer service. 5. Resilient and able to thrive in a fast-paced environment. 6. Ability to work independently and as part of a remote team. 7. Strong written and verbal communication skills. 8. Proficiency in Microsoft Office Suite and CRM software. 9. Bachelor’s degree in a related field preferred.

Benefits: 1. Travel and spending expenses covered. 2. Training and professional development opportunities. 3. Medical coverage for all part-time employees.

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. As a Customer Support Officer at Globe Telecom, you will have the opportunity to work with a diverse and talented group of individuals who are dedicated to providing exceptional service to our customers.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Globe Telecom is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.