Live Chat Associate - Remote Work

HealthNow is seeking a reliable and talented Live Chat Associate to join our remote team based in Cebu, Central Visayas, PH. As a part-time Associate Level position, the Live Chat Associate will be responsible for providing timely and accurate customer support through live chat interactions. The ideal candidate will have at least 4 years of experience in a customer service role and possess a high level of independence and adaptability.

Responsibilities: - Respond to customer inquiries via live chat in a professional and timely manner - Assist customers with product information, troubleshooting, and issue resolution - Escalate complex issues to the appropriate department for further assistance - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve customer support procedures - Stay up to date on product knowledge and company policies

Requirements: - 4+ years of experience in a customer service role - Strong communication skills and ability to interact with customers in a professional manner - Independent and adaptable personality traits - Creative problem-solving skills - Ability to work well in a remote environment without direct supervision

Benefits: - Paid Time Off (PTO) - Parental leave - Life insurance

Working Environment: At HealthNow, we empower our employees to take ownership and make impactful decisions. We value collaboration, creativity, and innovation in our work environment.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: HealthNow is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and feel valued for their unique perspectives and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.