Live Chat Associate - Remote Work

Job Description:

Xepto Computing is seeking a motivated and independent Live Chat Associate to join our team on a remote part-time basis. As a Live Chat Associate, you will be responsible for providing excellent customer service and support to our clients through live chat communication channels. This role requires a high level of confidence and the ability to work independently to address customer inquiries and issues effectively.

Responsibilities: - Engage with customers in real-time through live chat to provide support and assistance - Answer customer inquiries, troubleshoot technical issues, and provide product information - Ensure customer satisfaction by resolving issues promptly and professionally - Collaborate with other team members to research and find solutions to complex customer problems - Maintain a high level of professionalism and communication skills when interacting with customers - Meet performance metrics and goals set by the company for customer service excellence

Requirements: - Minimum of 3 years of experience in customer service or related field - Strong communication skills and ability to work independently - Confidence in handling customer inquiries and providing solutions - Ability to research and problem-solve effectively - Experience working in a remote setting is preferred - Bachelor's degree or equivalent work experience

Personality Traits: - Independent - Confident

Soft Skills: - Cooperation - Research

Benefits: - Dental insurance - Parental leave - Training & professional development opportunities

Working Environment: At Xepto Computing, we foster a culture that embraces change and responds resiliently to challenges. Our team members are encouraged to flourish in a dynamic and rewarding environment where growth and development are prioritized.

Equal Opportunity Statement: Xepto Computing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workforce that represents the communities we serve. All qualified applicants will receive consideration for employment without regard to any of the above characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.