Live Chat Manager - Remote Work

Job Description:

We are looking for a remote Live Chat Manager to join our team at Gcash. As the Live Chat Manager, you will be responsible for overseeing our live chat platform and ensuring a seamless and effective communication channel with our customers. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 7 years of experience in a similar role.

Responsibilities: - Manage and supervise a team of live chat agents to ensure high-quality customer service and timely responses - Develop and implement guidelines and best practices for live chat interactions - Monitor chat logs and analyze data to identify trends and areas for improvement - Collaborate with other departments to streamline processes and optimize customer experience - Stay up-to-date with industry trends and technologies to enhance the live chat platform - Provide training and coaching to live chat agents to improve performance and customer satisfaction - Handle escalated customer queries and complaints in a professional and efficient manner - Implement KPIs and metrics to track performance and monitor team efficiency

Requirements: - 7 years of experience in customer service, preferably in a live chat management role - Passionate about delivering exceptional customer service and building strong relationships with customers - Adaptable and able to thrive in a fast-paced and dynamic work environment - Strong decision-making skills with the ability to solve problems creatively - Excellent communication and interpersonal skills - Proficient in using live chat software and other communication tools - Ability to work independently and manage a remote team effectively

Benefits: - Training & professional development opportunities to enhance your skills - Paid sick leave to take care of your well-being - Retirement plan to help you secure your future

Working Environment: At Gcash, we prioritize our employees' well-being through health and wellness initiatives. We believe in creating a supportive and inclusive work environment where everyone feels valued and appreciated.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Gcash is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.