Live Chat Manager - Remote Work

Job Description:

Sprout Solutions is seeking a skilled Live Chat Manager to join our dynamic team on a part-time basis, working remotely from Davao City, Philippines. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service, you will be responsible for managing our live chat platform and ensuring exceptional customer support to our clients.

Responsibilities: - Manage and oversee the live chat platform, ensuring prompt and accurate responses to customer inquiries - Train and supervise a team of live chat agents, providing guidance and support as needed - Develop and implement strategies to optimize the live chat system and improve customer satisfaction - Monitor chat performance metrics and provide regular reports to the management team - Collaborate with other departments to address customer issues and escalate complex cases when necessary - Stay up-to-date on industry trends and best practices to continuously improve the live chat experience

Requirements: - Minimum of 8 years of experience in customer service, with a focus on live chat support - Strong communication skills and the ability to work independently - Reliable and proactive with strong problem-solving skills - Excellent presentation skills and the ability to effectively train and motivate a team - Proficiency in using live chat software and customer relationship management systems - Bachelor's degree in business administration or a related field is preferred

Benefits: - Paid overtime for additional hours worked - Gym membership to promote work-life balance - Opportunities for training and professional development to enhance your skills and career growth

Working Environment: At Sprout Solutions, we strive to create an environment that sparks creativity and motivates our team members to achieve greatness. We encourage collaboration and innovation to drive success for our clients and our company.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Sprout Solutions is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.