Live Chat Representative - Remote Work

Job Description:

Saphron, a leading technology company based in Quezon City, NCR, PH, is seeking a motivated and hardworking individual to join our team as a Live Chat Representative. This is a part-time, entry-level position ideal for individuals with at least 1 year of experience in customer service or a related field. This is a remote work position, allowing you to work from the comfort of your own home.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information through our live chat platform - Resolve customer issues and concerns in a professional and efficient manner - Maintain a high level of customer satisfaction by ensuring all inquiries are addressed promptly - Collaborate with other team members to improve the overall customer experience - Follow company policies and procedures to ensure consistency in communication and service delivery - Document and track customer interactions for future reference and analysis

Requirements: - Independent and self-motivated individual with a strong work ethic - Excellent people management skills with the ability to communicate effectively with customers - Strong planning and organizational skills to prioritize tasks and manage time efficiently - Proficiency in using technology and software applications for live chat support - Must have a reliable internet connection and a quiet workspace for remote work - Ability to work flexible hours to accommodate different time zones

Benefits: - Disability insurance to provide financial protection in case of unexpected circumstances - Remote work flexibility to allow for a better work-life balance - Travel and spending expenses covered for work-related activities

Working Environment: At Saphron, we foster an environment where technology is leveraged to drive innovation and efficiency. We encourage creativity, collaboration, and continuous learning to help our employees grow and succeed in their roles.

Equal Opportunity Statement: Saphron is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We value and celebrate the uniqueness of every individual and do not discriminate on the basis of race, religion, gender, sexual orientation, or any other personal characteristic. All qualified candidates are encouraged to apply.

Deadline to Apply: June 1, 2024

If you meet the requirements and are looking for a rewarding opportunity to join a dynamic team, we invite you to apply for the Live Chat Representative position at Saphron. Join us in revolutionizing the way customer service is delivered through cutting-edge technology and exceptional service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.