Live Chat Specialist - Remote Work

Job Description:

Plentina, a leading fintech company based in Cebu, Central Visayas, PH, is currently seeking a dedicated and resilient Live Chat Specialist to join our remote team on a part-time basis. This entry-level position is perfect for individuals who are looking to gain valuable work experience in a fast-paced and dynamic industry.

Responsibilities: - Provide timely and accurate responses to customer inquiries via live chat - Assist customers with account-related issues, payment inquiries, and other concerns - Collaborate with other team members to ensure seamless communication and customer support - Monitor chat traffic and respond to customer queries in a timely manner - Maintain a positive and professional attitude when interacting with customers - Identify and escalate priority issues as needed - Update customer records and ensure accurate documentation of interactions

Requirements: - Excellent verbal and written communication skills - Strong attention to detail and problem-solving abilities - Ability to work independently and manage time effectively - Proficiency in using live chat software and other customer support tools - Comfortable with using technology and learning new software products - Resilient and able to handle challenging customer interactions with grace - Dedicated to providing exceptional customer service - Innovative mindset to constantly improve processes and exceed customer expectations

Benefits: - Life insurance coverage - Medical insurance benefits - Vision insurance coverage

Working Environment: At Plentina, we value a culture of curiosity and innovation. We encourage all team members to question the status quo, think outside the box, and contribute to our ongoing growth and success. Our remote team offers a flexible and supportive work environment where you can thrive and make a difference.

Equal Opportunity Statement: Plentina is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-28

If you are a proactive and self-motivated individual with a passion for customer service, we encourage you to apply for the Live Chat Specialist position at Plentina. Join us in revolutionizing the fintech industry and making a positive impact on our customers' lives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.