Remote Account Support Associate

Job Description:

We are looking for a passionate and resourceful Remote Account Support Associate to join our team at Hilton in Makati, NCR, Philippines. This is a part-time, entry-level position that requires at least 1 year of experience in a similar role.

Responsibilities: 1. Provide exceptional customer service to account holders via phone and email. 2. Assist with resolving account-related issues and inquiries in a timely and efficient manner. 3. Perform account maintenance tasks, such as updating account information and processing payments. 4. Collaborate with other team members to identify opportunities for improvement in processes and procedures. 5. Utilize emotional intelligence and negotiation skills to handle sensitive customer situations effectively. 6. Maintain a high level of professionalism and confidentiality when dealing with sensitive account information. 7. Meet performance metrics and goals set by the company to ensure customer satisfaction.

Requirements: 1. Strong communication skills both verbally and in writing. 2. Ability to work independently and as part of a team. 3. Excellent problem-solving skills and attention to detail. 4. Proficiency in Microsoft Office and other relevant software applications. 5. Experience in customer service or account support is preferred. 6. Must be passionate about providing excellent customer service and dedicated to achieving positive outcomes. 7. Demonstrated resourcefulness in finding solutions to challenges.

Benefits: 1. Employee discounts on Hilton products and services. 2. Remote work flexibility allowing you to work from the comfort of your own home. 3. Free accommodation at select Hilton properties for business travel or leisure.

Working Environment: At Hilton, we pride ourselves on being a company that transcends borders and promotes collaboration on a global scale. You will have the opportunity to work with a diverse and inclusive team that values teamwork and innovation.

Deadline to Apply: Please submit your application by May 11, 2024, to be considered for this position.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.