Remote Account Support Manager

Job Description:

mClinica is seeking a passionate and energetic Remote Account Support Manager to join our team in Manila, NCR, PH. As a Mid-to-Senior Level professional with at least 8 years of experience in account management, you will be responsible for managing and supporting our remote accounts.

Responsibilities: - Build and maintain strong relationships with remote clients, addressing their needs and concerns in a timely and efficient manner - Provide product support, training, and troubleshooting for remote clients - Collaborate with internal teams to ensure seamless delivery of services to remote accounts - Develop and implement strategies to increase customer satisfaction and retention - Track key account metrics and provide regular reports to management - Identify and pursue upselling and cross-selling opportunities within remote accounts - Stay up-to-date on industry trends and competitor activities to inform account management strategies

Requirements: - Bachelor's degree in Business Administration or related field - 8+ years of experience in account management, preferably in a remote support role - Strong communication skills and the ability to build rapport with clients - Proven track record of meeting and exceeding sales targets - Excellent problem-solving and negotiation skills - Ability to work independently and prioritize tasks effectively - Proficiency in CRM software and Microsoft Office Suite - Knowledge of the healthcare industry is a plus

Benefits: - Parental leave - Travel and spending expenses - Profit sharing - A vibrant and joyful work environment

Equal Opportunity Statement: mClinica is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants are encouraged to apply.

Deadline to apply: 2024-05-02

Join us in revolutionizing the healthcare industry and making a meaningful impact on people's lives! Apply now to become a part of the mClinica team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.