Account Support Manager

Job Description: We are seeking a dynamic and experienced Account Support Manager to join our team at Workbean in Taguig, NCR, Philippines. As a mid-to-senior level position with a minimum of 6 years of experience, the Account Support Manager will be responsible for managing a portfolio of client accounts, ensuring their satisfaction and success with our services.

Responsibilities: - Serve as the main point of contact for assigned client accounts, building strong relationships and providing exceptional customer service - Understand each client's goals and objectives, and develop strategies to help them achieve success - Collaborate with internal teams to ensure clients' needs are met and issues are resolved in a timely manner - Monitor account performance and identify opportunities for upselling or cross-selling additional services - Provide regular reports and updates to clients on their account status and performance - Stay up-to-date on industry trends and best practices to provide informed recommendations to clients - Assist with onboarding new clients and training them on our products and services

Requirements: - Bachelor's degree in Business, Marketing, Communications, or related field - Minimum of 6 years of experience in account management or customer service - Hardworking and confident personality traits - Strong leadership and communication skills - Proven ability to manage multiple client accounts and prioritize tasks effectively - Experience working in a fast-paced environment and adapting to change quickly - Proficiency in Microsoft Office and CRM software - Willingness to travel for client meetings and events

Benefits: - Travel opportunities to meet with clients in various locations - Company-provided equipment to support remote work - Free accommodation for overnight travel or client visits

Working Environment: At Workbean, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing exceptional service to our clients and supporting each other in a collaborative and dynamic work environment.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Workbean is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.