Remote Account Support Manager

We are seeking a highly skilled and experienced Remote Account Support Manager to join our team at Kumu. As a part-time role located in Makati, NCR, PH, this position is ideal for someone with 8 years of experience in a similar role at the mid-to-senior level. The ideal candidate will possess a strong work ethic, be resourceful, and resilient in handling customer inquiries and issues.

Responsibilities: - Manage and maintain relationships with key client accounts - Act as the primary point of contact for all client inquiries and issues - Provide exceptional customer support and ensure client satisfaction - Develop and implement strategies to increase client engagement and retention - Collaborate with internal teams to address client needs and concerns - Monitor account performance and provide regular updates to clients - Identify opportunities for upselling and cross-selling products or services

Requirements: - 8 years of experience in account management or client support - Strong communication and interpersonal skills - Exceptional critical thinking and problem-solving abilities - High emotional intelligence and ability to empathize with clients - Ability to work independently and manage time effectively - Experience working remotely and managing client relationships from a distance

Benefits: - Remote work flexibility - Training & professional development opportunities - Disability insurance coverage

Working Environment: Our team at Kumu is dedicated to understanding and exceeding customer expectations. We strive to create a collaborative and supportive environment where every team member can thrive and grow.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: Kumu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.