Account Support Manager - Work from home

Job Description:

Homebase is seeking a talented Account Support Manager to join our team on a part-time basis. This position offers the opportunity to work remotely from home in Taguig, NCR, PH. We are looking for a candidate with a minimum of 8 years of experience in a similar role at a mid-to-senior level.

Responsibilities: - Develop and maintain strong relationships with key accounts, acting as their main point of contact - Provide exceptional customer service and support to ensure client satisfaction and retention - Collaborate with cross-functional teams to address client needs and resolve issues in a timely manner - Analyze account data to identify trends, opportunities for growth, and areas for improvement - Develop account plans and strategies to drive revenue growth and achieve business objectives - Conduct regular check-ins with clients to review performance, present reports, and gather feedback - Stay up-to-date on industry trends, competitors, and market developments to provide informed insights to clients - Assist in the onboarding process for new accounts, ensuring a smooth transition and successful implementation

Requirements: - 8+ years of experience in account management, customer service, or a related field - Confident and passionate individual with excellent communication and interpersonal skills - Strong planning and organizational abilities, with the capability to prioritize tasks effectively - Skilled in creating and delivering professional presentations to clients and stakeholders - A proactive problem-solver with a customer-centric approach and a strong attention to detail - Ability to work independently and collaboratively in a fast-paced, dynamic environment - Proficiency in using customer relationship management (CRM) software and other relevant tools - Bachelor's degree in business, marketing, or a related field is preferred

Benefits: - Vision insurance - Gym membership - Remote work flexibility

Working Environment: At Homebase, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where every team member feels valued and respected. We strive to foster an inclusive work environment that promotes collaboration, creativity, and innovation.

Equal Opportunity Statement: Homebase is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive team that represents a variety of backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.