Account Support Manager - Work from home

Job Description:

Cloudstaff is currently seeking a talented and experienced Account Support Manager to join our team on a part-time basis, working remotely from home in Davao City, Philippines. As a mid-to-senior level professional with at least 7 years of experience in account management or client services, you will play a crucial role in maintaining and expanding relationships with our valuable clients.

Responsibilities: - Act as the main point of contact for assigned client accounts, providing exceptional support and building strong relationships - Analyze client needs and deliver tailored solutions to meet their requirements - Collaborate with internal teams to ensure client satisfaction and success - Proactively identify opportunities to upsell or cross-sell additional services to clients - Track key account metrics and provide regular reporting to management - Stay up-to-date on industry trends and best practices to advise clients on strategies for growth and success - Handle any client issues or concerns in a timely and professional manner, coordinating with relevant stakeholders to find solutions - Participate in client meetings, presentations, and events as needed

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in account management or client services, preferably in the IT industry - Excellent communication and interpersonal skills - Strong organizational and time management skills - Ability to work independently and collaboratively in a remote team environment - Hardworking and motivated personality traits - Negotiation and innovation soft skills - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Gym membership - Employee discounts - Travel & spending expenses

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. At Cloudstaff, you will have the opportunity to work with international clients and a diverse team of professionals, all from the comfort of your own home.

Equal Opportunity Statement: Cloudstaff is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-07-12

If you meet the requirements and are eager to take on this exciting opportunity, we encourage you to apply now to join our dynamic team at Cloudstaff!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.