Account Support Officer

Job Description:

MetroMart is seeking a part-time Account Support Officer to join our dynamic team in Quezon City, Philippines. As an Associate Level position, the Account Support Officer will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and efficient manner. The ideal candidate will have at least 4 years of experience in a similar role and possess a strong set of soft skills including strategic planning and time management.

Responsibilities: - Serve as the main point of contact for clients, addressing any inquiries or issues that may arise - Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of our services - Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing clients - Maintain accurate records of client interactions and transactions in our CRM system - Develop and implement strategies to improve client satisfaction and retention rates - Stay up-to-date on industry trends and competitor activities to provide valuable insights to the team - Participate in team meetings and training sessions to enhance skills and knowledge

Requirements: - Bachelor's degree in Business Administration or related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Adaptable and motivated to succeed in a fast-paced environment - Proficient in Microsoft Office applications - Prior experience in account management or customer support is preferred - Knowledge of strategic planning and time management techniques

Benefits: - Remote work flexibility - Company transportation - Gym membership

Working Environment: At MetroMart, we are a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, innovative, and dedicated to providing top-notch service to our clients. Join us and be part of a dynamic work environment where your skills and contributions are valued.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: MetroMart is an equal opportunity employer and is committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.