Remote Account Support Officer

Job description:

DMCI is seeking a Remote Account Support Officer to join our team in Manila, NCR, Philippines. This part-time entry-level position requires at least 1 year of experience in a similar role. As a Remote Account Support Officer, you will be responsible for providing support to our clients remotely and ensuring their satisfaction with our services.

Responsibilities: 1. Manage and resolve customer inquiries via phone, email, and chat. 2. Provide technical assistance and troubleshooting for account-related issues. 3. Process account transactions accurately and efficiently. 4. Update customer account information and maintain records. 5. Collaborate with internal teams to address customer concerns and improve processes. 6. Assist in preparing reports and analyzing data to identify trends and opportunities for improvement. 7. Participate in training and professional development activities to enhance your skills and knowledge.

Requirements: 1. Adaptable and reliable personality traits. 2. Strong analytical and planning skills. 3. Excellent communication and customer service skills. 4. Ability to multitask and prioritize tasks effectively. 5. Proficient in using Microsoft Office suite and CRM software. 6. Bachelor's degree in Business Administration or related field is preferred. 7. Fluency in English and Filipino languages.

Benefits: - Medical coverage - Dental insurance - Free accommodation

Working environment: At DMCI, we offer a dynamic workplace that values teamwork, innovation, and shared success. We believe in providing our employees with opportunities for growth and development, as well as a supportive and collaborative work culture.

Deadline to apply: 2024-06-07

Equal opportunity statement: DMCI is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate based on race, gender, religion, age, sexual orientation, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.