Remote Account Support Officer

Job Description:

mClinica is seeking a dedicated and confident Remote Account Support Officer to join our team in Makati, NCR. This part-time position at the Associate Level requires a minimum of 4 years of experience in account support or a related field. As a Remote Account Support Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Communicate with clients via phone, email, and chat to address account-related inquiries and issues - Provide technical support and troubleshooting assistance for clients using our platform - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to resolve client issues and improve overall customer experience - Identify opportunities to upsell or cross-sell additional products or services to clients - Stay up-to-date on industry trends and best practices in account support

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Strong decision-making and problem-solving skills - Excellent verbal and written communication skills - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and prioritize tasks effectively - Experience working in a remote or virtual environment is a plus

Personality traits: - Dedicated: committed to providing top-notch customer service and exceeding client expectations - Confident: able to communicate effectively with clients and address their needs assertively

Soft skills: - Decision-making: able to make informed decisions in a fast-paced environment - Problem-solving: skilled at resolving client issues and finding creative solutions

Benefits: - Company transportation - Dental insurance - Parental leave

Working environment: At mClinica, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive workplace where everyone can thrive and grow professionally.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: mClinica is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by applicable laws. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.