Account Support Representative - Work from home

Job Description:

PLDT, a leading telecommunications company in the Philippines, is seeking a part-time Account Support Representative to work from home in Pasig, NCR. This entry-level position is perfect for individuals who are adaptable, confident, detail-oriented, and looking to gain experience in customer support.

Responsibilities: - Provide excellent customer service and support to clients via phone, email, and chat - Assist customers with billing inquiries, service issues, and account maintenance - Process orders, returns, and refunds in a timely and efficient manner - Proactively identify and resolve customer concerns to ensure satisfaction - Collaborate with internal teams to address customer needs and escalate issues when necessary - Maintain accurate records of customer interactions and transactions - Meet productivity and quality standards set by the company

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficient in Microsoft Office and customer service software - Reliable high-speed internet connection and home office setup - Must be adaptable, detail-oriented, and able to work independently - Previous customer service experience is a plus but not required

Benefits: - Free food during scheduled shifts - Paid sick leave - Employee discounts on PLDT products and services

Working Environment: At PLDT, we prioritize understanding and empathy in all interactions with our customers. Our team values inclusivity, collaboration, and a positive work environment. As an Account Support Representative, you will be provided with the necessary training and support to succeed in your role.

Deadline to Apply: 2024-05-07

Equal Opportunity Statement: PLDT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to providing a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.